Refund Policy

All sales are final. This applies to software, downloadable products, and physical merchandise. Once an order is completed, licenses, downloads, and merchandise purchases cannot be refunded or exchanged, except as noted below or where required by law.

If you experience a technical issue on a supported system or DAW, we will help you fix it. Our plugins are stable on the configurations listed under Compatibility on each product page. Please use the free trial to confirm compatibility in your own setup before buying.

Exceptions we will honor

  • Duplicate purchases or accidental double charges. We will reverse any verified duplicate charge and keep only one license active.
  • Unauthorized transactions. If your card issuer confirms the charge was unauthorized, we will cancel the license and reverse the transaction. Please report the issue to your bank first. We cannot issue refunds while an investigation is pending.
  • Damaged or incorrect merchandise. Contact us within 14 days of delivery. Our first step is to replace, repair, or reship the item. If we cannot correct the issue, or if a refund is required by law, we will provide a refund or store credit.

Notes: All remedies require reasonable proof or verification. This list is illustrative, not exhaustive. Subject to applicable consumer laws in your region.

How to request help

When messaging us through our contact form, please include:

  • Order number and the email used at checkout
  • For plugins: OS version, DAW version, and plugin version
  • Steps to reproduce the issue and any crash logs
  • For merchandise: photos of the item and shipping box, plus a short description of the issue

Upon any refund or reversal, related software licenses will be deactivated.

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