Privacy Policy

Effective date: August 22, 2025

This Privacy Policy explains how Audio Hertz LLC (“Audio Hertz,” “we,” “us,” or “our”) collects, uses, shares, and protects your information when you visit audiohertz.com, make a purchase, subscribe to our emails, contact support, or use our software products and plug-ins. If you do not agree with this policy, please do not use our products or services.

1) Data controller and how to contact us

Data controller: Audio Hertz LLC
Contact form: audiohertz.com/contact

2) What this policy covers

  • Our website and store at audiohertz.com
  • Our software (see licensing/updates below)
  • Our marketing emails and support communications

This policy does not cover third-party websites or services we link to. See Section 13.

3) Information we collect

Information you provide

  • Account and checkout data: name, email, billing address, shipping address if applicable, order details, and any notes you add at checkout.
  • Support requests: messages and any crash logs or system details you choose to share to help us troubleshoot.
  • Marketing sign-ups: email address and preferences when you subscribe to our newsletter.

Information collected automatically

  • Device and usage data: IP address, browser and device type, operating system, pages viewed, referring URLs, timestamps, and general location derived from IP.
  • Cookies and similar technologies: used for core site functions, analytics, and advertising measurement. See Section 6.

Software licensing and updates

Today, our plug-ins do not perform online activation or automatic update checks, and the app does not send telemetry to Audio Hertz.
If we introduce activation or update checks in the future, we will update this Privacy Policy and provide notice. If introduced, data processed may include: license key, plug-in name and version, operating system and version, DAW name and version, a hashed device or machine identifier, IP address, and timestamps. We do not collect your audio projects or audio content through licensing telemetry.

Information from service providers and partners

We may receive order and payment confirmations, deliverability status, analytics, and advertising performance metrics from:

  • Payment processors: Stripe, PayPal, Apple Pay via Stripe, Google Pay via Stripe
  • Email provider: SendGrid
  • Hosting/security: SiteGround
  • Analytics and advertising: Google Analytics 4, Meta, Google Ads, TikTok (including server-side Conversion API where supported)

4) How we use information

  • Provide and operate the website, store, and software
  • Process orders, deliver downloads, manage licenses, and (if introduced) provide updates
  • Provide support and resolve issues
  • Secure our services and prevent fraud
  • Improve features and user experience
  • Send product news, offers, and important notices (you can opt out at any time)
  • Comply with tax, accounting, and legal obligations

5) Legal bases for processing (EEA and UK)

  • Performance of a contract: to provide the website, store, software, licensing, and support
  • Legitimate interests: to secure our services, prevent fraud, measure performance, and improve user experience, balanced against your rights
  • Consent: for non-essential cookies, marketing emails, and where required by law
  • Legal obligations: to meet tax, accounting, and compliance requirements

6) Cookies and similar technologies

We use cookies and similar technologies for:

  • Essential functions: login, cart, checkout, and security
  • Analytics: to understand site usage and improve performance
  • Advertising and measurement: to reach likely customers and measure ad performance (including, where supported, server-side conversion APIs that transmit hashed identifiers)

For visitors in the EU/UK, non-essential cookies are used only with your consent via our Complianz cookie banner. You can manage preferences in the banner and in your browser settings. Blocking cookies may affect site features.

7) How we share information

We share information with:

  • Service providers that help us run our business, such as hosting, payment processing, licensing/update delivery, email services, analytics, and advertising platforms (which may receive hashed identifiers for measurement and attribution)
  • Affiliates and contractors who work on our behalf under confidentiality and data-use limits
  • Authorities or other parties when required by law or to protect our rights, users, or the public

We do not sell your personal information for money. Some laws define certain advertising uses as “sharing.” You can manage advertising cookies in our banner or contact us to opt out of targeted advertising as described in Section 11.

8) Accounts, licensing, and activation

If you create an account or (in the future) activate our software, we process registration data (name, email) and, if activation is introduced, licensing data (license key, plug-in and version, DAW and version, operating system, hashed device identifier, IP address, timestamps) to verify your license, enable downloads and updates, and prevent abuse. Legal bases: performance of a contract and legitimate interests (security/anti-fraud).

9) Email and messaging

If you subscribe to our newsletter or product updates, we process your email based on your consent. You can withdraw consent at any time using the unsubscribe link in our emails or by contacting us. We may still send transactional emails about orders, licenses, or important policy updates.

10) Data retention

We keep information for as long as needed for the purposes in this policy and as required by law. Where no specific legal requirement applies, we may retain information until you ask us to delete it. We will delete or anonymize information when it is no longer needed for those purposes, subject to legal holds or dispute resolution.

11) Your choices and rights

Email and marketing

Unsubscribe using the link in our emails or message us using the contact form. We may still send transactional messages about orders, licenses, or policy updates.

Cookies and interest-based ads

Use the cookie banner and your browser settings to control non-essential cookies. You can also use industry tools such as the Digital Advertising Alliance (aboutads.info) and the Network Advertising Initiative (networkadvertising.org). Choices are browser- and device-specific.

Access, correction, deletion

You can request access to your data, ask us to correct it, or ask us to delete it. We may need to verify your identity and may retain certain data as required by law.
Submit a request: audiohertz.com/contact
Verification: we may ask you to reply from your account email and provide an order number.

US state privacy rights

Residents of certain US states may have additional rights such as access, portability, correction, deletion, and the right to opt out of targeted advertising. We do not sell personal information for money. To exercise rights or opt out of targeted advertising, contact us at the link above. If your state law requires an appeals process, you may appeal a denial by replying to our decision email. We will respond within the minimum time required by law.

EEA, UK, and Switzerland users

You have the right to access, correct, delete, restrict, or object to certain processing, and to data portability. Where we rely on consent, you can withdraw it at any time. You may lodge a complaint with your local supervisory authority. Please contact us first so we can try to help.

12) International transfers

We may transfer your information to the United States and other countries where we and our service providers operate. When we transfer personal data from the EEA, UK, or Switzerland, we use appropriate safeguards such as the European Commission’s Standard Contractual Clauses or other lawful mechanisms.

13) Links to other websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. Please review those notices.

14) Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will delete it.

15) Automated decision-making

We do not use automated decision-making or profiling that produces legal or similarly significant effects about you.

16) Payments

We use third-party payment processors to handle card transactions, including Stripe and PayPal, and wallets such as Apple Pay and Google Pay via Stripe. We do not receive or store full payment card numbers.

17) Security

We use reasonable technical and organizational measures to protect your information. No system is perfectly secure. Please use unique, strong passwords and keep your account details confidential.

18) Changes to this Privacy Policy

We may update this policy from time to time. The updated version will be posted on this page with a new effective date. If we make material changes that affect your rights, we will provide additional notice (e.g., by email or a site banner).

19) How to contact us

Questions or requests about this policy can be sent to:
Audio Hertz LLC
Contact form: audiohertz.com/contact

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