Frequently asked questions

After checkout, you’ll receive an email with your download link and license key. You can also find your orders and license keys in your Audio Hertz account.

You can log in through our customer portal at audiohertz.com/my-account.

Every plugin manual is available at audiohertz.com/manuals. You can also find a “Download manual” link in the hero section of each plugin’s product page.

Yes. Every plugin has a free trial. Trials run in VST3, AU, and AAX, and output 5 seconds of silence every 60 seconds until registered.

Make sure there are no spaces before or after the license key, and that you’re entering it into the correct plugin. If it still isn’t working, send us a message with your order email, plugin name, and license key.

Open the unactivated plugin in your DAW, then enter the license key that was emailed to you after purchase. Make sure you’re entering the key into the correct Audio Hertz plugin.

Each license can be activated on up to five computers at the same time.

Send us a message with your order email and license key, and we’ll help reset or add activations if needed.

We support VST3, AU, and AAX (64-bit) on macOS 10.11+ and Windows 10+. Works with all major DAWs including Ableton Live, Pro Tools, Logic Pro, FL Studio, Cubase, Studio One, Reason, Reaper, Bitwig Studio, and Digital Performer.

Yes, our plugins are fully compatible with Apple Silicon (M-series) chips.

macOS
AU: /Library/Audio/Plug-ins/Components/
VST3: /Library/Audio/Plug-ins/VST3/
AAX: /Library/Application Support/Avid/Audio/Plug-Ins/

Windows
VST3: \Program Files\Common Files\VST3\
AAX: \Program Files\Common Files\Avid\Audio\Plug-Ins\

No. We currently do not allow license transfers.

Our checkout is processed securely using standard industry encryption. We never store your payment details.

You can read our End User License Agreement at audiohertz.com/end-user-license-agreement.

You can read our privacy policy at audiohertz.com/privacy-policy.